Cancellation Policy

Última atualização: 30/07/2026

GENERAL CONDITIONS AND HOTEL POLICY

1. Full Refund

If requested with up to 15 days in advance from the start of the package or daily rate, the full amount paid will be refunded within 7 business days.

2. Cancellation Penalty

If the 15-day deadline is not met, a penalty will be applied as indicated in the items below:

• Between 14 and 5 days in advance, will be charged 40% of the paid amount.
• Between 04 days before the start of the package or daily rate, will be charged 100% of the paid amount.

3. Withdrawal without cancellation - "No Show"

Failure to attend, without prior written communication, on the scheduled date of arrival will be considered a "no show" (withdrawal without cancellation), with 100% retention of the amount paid.

4. Withdrawal after entry

Cancellation of stay after entry or cancellation of any service included in the package will not entitle to any type of refund, leading to the total loss of the amount paid for the reservation. Likewise, early departure will not entitle to a refund.

5. How to request cancellation

Your reservation change or cancellation must be formally requested through the following channels:

• 📧 E-mail: reservas@pousadapinhalense.com.br
• 💬 WhatsApp: +55 (12) 99738-1548

The cancellation date considered is the date and time of the first formal contact in our service channels.